Vending Sense’s Privacy Policy
This privacy policy will explain how Vending Sense uses the personal data we collect from you when you use our website.
Topics:
- Who are we?
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing communications
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
We’re Vending Sense Limited (‘we’, ‘our’, ‘us’) and operate under the name Vending Sense.
This notice explains how and why we use your personal information when you use our website or open a client area account on vendingsense.com.
For information about what cookies are and how we use them, please read our Cookie Notice.
We may collect and store the following data:
- Personal identification information
- Name, email address, phone number, job title, profession, and company name as well as demographic information such as your post code, preferences and interests
- IP address
- Web browser type and version
- Operating system
- A list of URLs starting with a referring site, your activity on our site, and the site you exit to
You directly provide Vending Sense with most of the data we collect. We collect data and process data when you:
- Complete a form on our website, place an order, and enquire over the phone for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards, social media or via email.
- Use or view our website via your browser’s cookies.
Vending Sense places importance on your privacy and gathers your information to ensure efficient processing of your orders and inquiries, as well as to effectively manage your account. We also use your data to establish and maintain the services you acquire from us. Additionally, we may utilise your contact details to send you marketing communications about other products and services that we believe may interest you.
Rest assured, your information is shared with our suppliers only when necessary to deliver and uphold the products and services you’ve procured from us. With your consent, we may also share your data with our partner companies, enabling them to offer you their respective products and services.
To prevent fraudulent activities, when processing your orders, we may send your data to credit reference agencies and use the resulting information. Furthermore, we continuously seek ways to enhance our services and websites, and your data helps us achieve this goal.
You can expect us to contact you about products and services from both us and other suppliers, as well as to provide you with relevant online advertising. Additionally, we’re committed to addressing your inquiries and resolving any issues you encounter promptly.
Please note that any call recordings are strictly reviewed by internal staff for training and quality assurance purposes only, ensuring that we maintain the highest standards of service delivery.
We take the security and confidentiality of your data seriously. Your information is stored securely using trusted platforms such as Microsoft Office 365, HubSpot, Pipedrive, and Job Logic. These platforms employ robust security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Rest assured, we adhere to all applicable data protection laws and regulations to ensure the integrity and confidentiality of your information
We aim to keep you informed about the latest offers, innovations, products, and services offered by Vending Sense that we believe may pique your interest. With your permission, we’ll send you marketing communications periodically via email and SMS to keep you updated on our latest developments and to help you discover our products more easily.
You have the option to unsubscribe from Vending Sense marketing messages at any time by clicking on the ‘unsubscribe’ link in any marketing email or by contacting hello@vendingsense.com. Once your unsubscribe from communications, we will update your contact records to ensure that you do not receive any further marketing communications
Additionally, we may also send you transactional emails related to your purchases, account information, or important updates about our services. These transactional emails are crucial for ensuring smooth transactions and providing you with essential information regarding your purchases, interactions and services you take with Vending Sense. When unsubscribing from marketing communications, this will not stop transactional, service communications such as receipt of purchase, delivery information, forgotten password communications or support to technical issues.
What are your data protection rights?
Vending Sense would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request Vending Sense for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Vending Sense correct any information you believe is inaccurate. You also have the right to request Vending Sense to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that Vending Sense erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Vending Sense restrict the processing of your personal data, under certain conditions. - The right to object to processing – You have the right to object to Vending Sense’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Vending Sense transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
Email: info@vendingsense.com
Call us: 0330 404 5189
Or write to us at: Unit 4, Maple Park, Essex Rd, Hoddesdon, Herts, EN11 0EX
Website cookies are small text files stored on your device by websites you visit. They contain information about your interactions with the website and help improve your browsing experience by remembering your preferences, login details, and other settings. Cookies also enable website owners to track visitor behaviour and gather data for analytics, advertising, and personalisation purposes.
We utilise traffic log cookies to pinpoint the pages that are frequented on our websites. This allows us to analyse web page traffic data, enhancing our website to better suit the needs of our customers and users. Rest assured, we solely employ this information for statistical analysis purposes, after which it is promptly removed from the system. Overall, cookies aid us in providing an improved website experience by enabling us to track which pages you find valuable and which ones you do not.
It’s important to note that cookies do not grant us access to your computer or any personal information beyond what you choose to share with us. You have the option to accept or decline cookies when visiting our website. While most web browsers automatically accept cookies, you can adjust your browser settings to decline them if you prefer. However, this may limit your ability to fully utilise the website’s features. For further details, please refer to our cookies policy
What types of cookies do we use?
We utilise various types of cookies on our website to enhance your browsing experience and improve our services. These include:
Essential cookies: These are necessary for the website to function properly, enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our website and see how visitors move around the site. This helps us to improve the way our website works, for example, by ensuring that users can easily find what they are looking for.
Functionality cookies: These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, pre-populate previously submitted form data, and remember your preferences.
Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
By using our website, you agree to the use of these cookies as described above. You can manage your cookie preferences through your browser settings or by opting out of specific types of cookies through our cookie consent banner. Please note that disabling certain cookies may affect your browsing experience on our website.
Privacy policies of other websites
The Vending Sense website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Vending Sense keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 08/02/2024
If you have any questions about Vending Sense’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@vendingsense.com.uk
Call us: 020 3865 0708
Or write to us at: Unit 4, Maple Park, Essex Rd, Hoddesdon, Herts, EN11 0EX
How to contact the appropriate authorities
Should you wish to report a complaint or if you feel that Vending Sense has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office through their website www.ico.org.uk