Enhancing showroom experiences with coffee and water solutions for Hendy Group
The Hendy Group, is a long-established automotive company with a 165-year history, based along the south coast of the UK. Representing 24 renowned brands, including Jaguar, Land Rover, Mazda and Ford, Hendy is a well-known name in the industry.
We spoke with Emily Hillman, Purchasing Executive at Hendy, about her experience with Vending Sense.
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The Challenge
When Hendy went to tender for a new refreshments supplier, they were drawn to Vending Sense due to several factors that addressed their key challenges. One major concern was the cost and pricing structure; Vending Sense met this need by offering high-quality products within Hendy’s budget, ensuring value without compromising standards.
Vending Sense’s commitment to sustainability and their enthusiasm for supporting Hendy’s charity, the Hendy Foundation, also closely aligned with Hendy’s values. The Hendy Foundation provides independent grants to local projects, people, events, and charitable organisations, helping support the communities in which Hendy Group operate.
The Solution and Approach
Vending Sense adopted an agnostic approach during their showcase to Hendy, offering tailored, high-quality refreshment solutions for visitors at each showroom. They installed over 60 Vitro S1 and Vitro X1 coffee machines, along with more than 70 Borg and Overström E4 water coolers, distributed across the showrooms.
The rollout was managed through a unique framework on Monday.com, providing Hendy with clear visibility into installation schedules and enabling instant communication for quick resolution of any questions.
“We have regular meetings along with quarterly reviews to ensure we continue to have a successful relationship. Having a dedicated account manager ensures Vending Sense are proactive in problem-solving” – Emily
The Result
Hendy experienced a significant improvement in customer satisfaction, with high-quality refreshments available in showrooms at all times and minimal downtime. Emily noted that customers “particularly like the hot chocolate option” on the coffee machines, highlighting the importance of offering a variety of hot drinks to enhance the overall customer experience, especially for those who prefer options beyond coffee.
This collaboration has not only enhanced the showroom experience but also led to increased satisfaction with Hendy’s refreshment provider. The partnership with Vending Sense has been marked by a strong rapport and mutual understanding:
We have a great rapport with the Vending Sense team, from our first meeting to the current day. They have a great understanding of our business requirements and have had forward-thinking ideas to revolutionise refreshments in our business.
