Our support
Vending Sense is not just a vending provider, we’re also a partner to your business.
Not only do we tailor workspace refreshment solutions that improve employee wellbeing, food safety, whilst being sustainably conscious. We also go the extra mile to ensure you’re receiving 24/7 customer care at all times.
Connect with us, your way.
Pick up the phone
We have an expert service team to support you in real time, who have hands on experience with engineering to assist you in resolving any issues over the phone. Plus, with a 90% over the phone fix rate we’ll even help you save costs on call out fees if we can
Raise a service ticket
Log a ticket with our service team via our useful Client Area Portal and our friendly, UK based team will be in touch within 24 hours to resolve any queries that you have
Follow our articles
Our extensive Knowledge Base houses over 120 articles within our Client Area portal so you can find a solution at the click of a button. Explore our cleaning and troubleshooting, whenever you need them
Explore our vending services
Coffee Machines
Connect your coworkers with commercial coffee machines, serving up high quality beverages and opportunities to improve your workplace facilities.
Vending Machines
Fully managed vending machine solutions that comply with food safety regulations to create dynamic environments that fuel ideas.
Water Dispensers
Water coolers, taps, and dispensers designed for your business, complete with maintenance and servicing.
Micro Markets
Tailored Micro Market breakout areas, providing on-the-go self-serviced vending options, fully managed by our team of refreshment experts.
Coffee Machines
Connect your coworkers with commercial coffee machines, serving up high quality beverages and opportunities to improve your workplace facilities.
Vending Machines
Fully managed vending machine solutions that comply with food safety regulations to create dynamic environments that fuel ideas.
Water Dispensers
Water coolers, taps, and dispensers designed for your business, complete with maintenance and servicing.
Micro Markets
Tailored Micro Market breakout areas, providing on-the-go self-serviced vending options, fully managed by our team of refreshment experts.
Unwavering service levels from start to finish
From the moment you enquire, our dedicated team will guide you to find the right facilities for your business needs. Throughout the entire onboarding process, our team will ensure your machines are installed in a timely manner and your team are fully equipped with onsite training to use and maintain your equipment.
Trust us to always keep your team fuelled. Our Excellent support levels mean that we’ll go the extra mile after your installation to ensure you’re happy with our partnership. With 24/7 support available on the other end, a dedicated account manager appointed and an impressive Client Area to equip you, we’ll give you full reassurance that you’re in the right hands.
About our seamless customer onboarding process
Once you’ve agreed your machines and services with us, our operations team will work with you to arrange the most suitable installation date where our expert engineers will fit your machine onsite and provide training on how to use and maintain your machine.
We’ll also provide you with a helpful welcome pack upon installation to ensure you’ve got all the key information you need available at the scan of a QR code. Including details about your maintenance package, links to cleaning guides within our Knowledge Base and much more.
Dedicated to continuous support
Managing the operations of multiple sites can be quite the task, so we’re here to go above and beyond to make things easier for you. With access to a dedicated Account Manager, you’ll have one point of contact to ensure you’re everything’s ticking along smoothly across each of your sites. Explore our vending services for enterprise businesses here.
Our very own Client Area portal allows our customers to manage their account with us. Whether you’re checking your recent billing activity, ordering consumables for your machines, raising a service ticket or would like to update your details, our easy to use portal means you can manage everything effortlessly.
Whilst we’re always on the other end of the phone should you need any support, we’re backed by an extensive Knowledge Base library to provide you with continuous support, at your fingertips.
Don’t just take our word for it, these stats speak for themselves.
Delivering sustainable micro market vending for the head office team at The London Fire Brigade
Read the case study
FAQs
Is maintenance included when you lease, rent or buy a machine?
At Vending Sense, we make maintenance simple for you. Our maintenance plan covers our entire vending range, including coffee machines, vending machines, and water dispensers. When you take out a machine with us, you’ll get access to 24/7 telephone support, unlimited access to engineer call outs, equipment repair service and certified service and support coverage by us.
What are your response times?
We are super proud of our 97% First-Time-Success –Rates ensuring your machines run seamlessly all year round. Our helpful support team are expert engineers who can also answer any questions, no matter how technical over the phone. Plus, with 6-hour callouts we also take pride in our rapid on-site engineer dispatch to prioritise your needs.
Is machine installation included?
Yes! Once you’ve chosen your machine, our operations team will be in touch to ensure a timely installation for your machine on a date that suits you best. Our engineers will even show you the ropes for using and maintaining your machine with onsite training upon installing.
For businesses with multiple sites and machines, your dedicated Account Manager here at Vending Sense will also project manage your installations to ensure all your sites are covered.
I would definitely recommend using Vending Sense. I am the Office Manager of a medium sized company and we have just received our Franke A600 for our office. When obtaining quotes, they were competitively priced and I found the sales team extremely helpful and easy to communicate with throughout this process. The machine itself is just as promised and all of my colleagues love it.
Ellie Bristow, Helvat Ltd
My entire company loves the new machines and the huge range of drinks they dispense.
I was kept in touch throughout the whole process and they made us feel looked after, even after we signed the contract with them. I would have absolutely no issues recommending this company at all. If you’re looking for a new machine or machines, from a brilliant company that really does put the customers’ needs first, then look no further than Vending Sense and give them a call.
We had two coffee machines installed at our office and from start to finish, everything was handled really well. The ongoing service has been great as well. A great company I would recommend for sorting out any office vending equipment.
Adam JamesSpeak to our experts today
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