Repairs & Maintenance
At Vending Sense, we make maintenance simple for you. With our exclusive plan covering commercial coffee machine maintenance, vending machine repair, and water dispensers you’ll enjoy extended machine longevity, minimal downtime, significant cost savings and peak performance.
After purchasing a product from Vending Sense, you’ll receive a complimentary 12-month warranty covering parts, call-outs and labour costs. This warranty will then extend automatically to ‘SenseCare’, our paid maintenance plan.
SenseCare by Vending Sense
SenseCare is our extended maintenance agreement – a one-stop for technical support, equipment repair and software support to provide you with peace of mind that our team of expert engineers will resolve any query. SenseCare allows you access to:
- 24/7 telephone support
- Unlimited access to engineer call-outs
- Endless equipment repair services
- Certified service and support coverage by Vending Sense
Get in touch with our team today to find out more.
The importance of maintenance
Professional maintenance coverage is essential for ensuring the consistent functionality, extended lifespan, and maximum performance of your equipment.
Our SenseCare plan proves valuable, especially considering the average occurrence of 4 engineer call-outs per year for vending machine repair, commercial coffee machine maintenance or replacements. Without this coverage labour costs could escalate significantly, averaging £250 for the initial 30 minutes and £45 per half hour thereafter.
In addition to our comprehensive maintenance coverage, regular cleaning practices are pivotal in guaranteeing your machine’s optimal performance. Fortunately, our extensive knowledge base features tailored articles for your specific machine, guiding you through the steps to keep it running at its best.
Simplified product supply
Introduced in 2020, our product supply agreement offers a streamlined solution. We’ll set you up with a monthly subscription for a consistent flow of coffee machine or vending stock.
This agreement then includes complimentary SenseCare maintenance for the duration of the agreement, leaving you with an all-in-one solution. We take on the responsibility of covering the maintenance of your machine while ensuring it is fully stocked.
Don’t just take our word for it, these stats speak for themselves.
Ensuring the safety of our customers
We take pride in our role as a leading vending solutions provider, recently achieving SafeContractor accreditation. This accreditation is a reflection of our unwavering dedication to maintaining the highest standards in health, safety, equal opportunities, diversity, and environmental management across all aspects of our operations.
By meticulously updating our policies and documentation, we reassure our customers that their safety is our top priority, and our services fully comply with industry regulations, demonstrating our commitment to delivering reliable vending solutions and peace of mind.
Our commitment to excellence
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Machines NationwideWe continue to empower and support offices across the UK.
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First-Time-SuccessWe ensure your machines run seamlessly all year round.
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Skilled ExpertsOur growing team of engineers is dedicated to ensuring your success.
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CalloutsWe take immense pride in our rapid on-site engineer dispatch by prioritising your needs.
Had 2 coffee machine’s installed at our office and from start to finish everything was handled really well. Ongoing service has been great as well. Great company would recommend for sorting out any office vending equipment.
Adam Jones
Vending Sense were brilliant throughout – from my initial enquiry up to the delivery of my coffee machine. Always answer the phone promptly & deal with any queries helpfully & thoroughly. If only all companies were like Vending Sense!
Jenny Sheldrak, The Donkey Box Cafe
Wonderful company to deal with. I’ve received fantastic customer service, great advice and quality products. Would highly recommend the company to anyone needing a coffee machine or coffee supplies. It’s been a refreshing change to deal with lovely people, supplying great products with a great service.
Manager, Crown CafeSpeak to our experts today
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